Questions About an Existing Order

When contacting us about an order you have already placed, please include your order number and the email address used during checkout.

These details help our team locate your purchase and review your request more efficiently.

Shipping & Tracking Questions

If you have questions about shipment status, tracking information, delivery progress or an order that has not arrived as expected, please contact our support team.

Include your order number and any available tracking information when possible.

Problems With Your Order

If an item arrives damaged, defective, incomplete, incorrect or materially different from the product description, please contact us as soon as possible.

• Your order number
• A clear description of the issue
• Relevant photos or videos, when appropriate
• A photo of the shipping label and exterior packaging

After reviewing the information provided, our team will advise you on the appropriate next steps based on the circumstances of your order.

Product Appearance

Minor variations in color, surface finish, texture or decorative details may occur between production batches. Colors may also appear slightly different depending on screen settings and lighting conditions.

Before Returning an Item

Please contact our customer support team before sending merchandise back to us.

Do not automatically send a return to our registered business address. Once your return request has been reviewed, our team will provide the appropriate return instructions and return address when applicable.

Response Time

We aim to respond to customer inquiries within 24 hours.

Requests involving shipping carriers, payment providers, fulfillment partners or other third-party service providers may require additional review time.