Payment & Security
This page explains how payment methods, order totals, transaction authorization and checkout security are handled when you place an order through kelmavia.com.
Clear, Straightforward Checkout.
Review the information below before completing your Kelmavia™ purchase.
Payment Methods
The payment methods currently available for your purchase are displayed during checkout.
Available options may vary depending on your location, currency, device, order details and the payment services available when your order is placed.
Please select one of the payment methods presented at checkout and follow the applicable instructions to complete your purchase.
Payment Authorization & Verification
Orders may be subject to payment authorization, transaction verification, identity verification or fraud-prevention review before they are accepted or fulfilled.
Your bank, card issuer or payment provider may request additional verification, decline a transaction or place a temporary authorization hold on your account.
These decisions and authorization-hold periods are controlled by the applicable financial institution or payment provider.
Checkout Security
Checkout on kelmavia.com is processed through Shopify together with applicable payment providers using technical and organizational security measures intended to protect transaction information.
Kelmavia™ does not store complete credit or debit card numbers on its own servers. Payment information is handled by Shopify and the applicable payment service providers involved in processing the transaction.
Prices & Final Order Total
Before payment is submitted, checkout displays applicable product prices, shipping charges, taxes where applicable, discounts and your final order total.
Prices on kelmavia.com are displayed in U.S. dollars (USD) unless another currency is clearly shown.
Please review your products, quantities, shipping information, discounts and final total carefully before completing payment.
Financial Institution Charges
Your bank, card issuer or payment provider may separately impose foreign-exchange fees, international transaction fees, currency-conversion charges or other financial-institution fees.
These charges are determined and collected by the applicable financial institution or payment provider and are not charged or controlled by Kelmavia™.
Discount Codes & Promotions
Valid promotional or discount codes should generally be entered before checkout is completed.
Please confirm that the applicable discount is reflected in your final order total before submitting payment.
Promotions may be subject to expiration dates, eligible products, minimum purchase requirements, exclusions, usage limits, availability or other conditions presented with the applicable offer.
Declined, Pending or Duplicate Charges
If your payment is declined, please confirm that the billing information entered at checkout is correct and contact your bank or payment provider if further assistance is required.
A pending amount may represent a temporary authorization rather than a completed transaction.
If you believe you were charged more than once for the same order, contact Kelmavia™ customer support with your order number and relevant transaction details.
For your security, never send complete card or online banking credentials by email.
Order Confirmation
After your order has been successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.
If you do not receive the confirmation email, check your spam or junk folder and confirm that the email address provided during checkout was entered correctly.
You may also contact Kelmavia™ customer support if you require assistance locating your order.
Payment Questions
If you believe a payment was charged incorrectly or have a question about checkout, contact us at:
Please include your order number where available and a clear description of the issue.
For your security, never include your complete credit card number, debit card number, card security code or online banking password in your email.
Kelmavia™ customer service will never ask you to send your complete credit card number, debit card number, card security code or online banking password by email.
Your Payment Information Is Handled Through Secure Checkout.
When you place an order on kelmavia.com, payment processing is handled through Shopify and the applicable payment providers available during checkout.
Payment Processing
Payment information is processed through Shopify and the applicable payment service providers involved in your transaction.
Authorization & Verification
Your bank, card issuer, digital payment provider or other applicable payment service may perform authorization and verification directly.
Protect Your Payment Information
Do not send complete card information, security codes or online banking passwords by email. If you receive a suspicious message claiming to represent Kelmavia™, contact us directly at service@kelmavia.com.
Need Help With a Payment?
Contact Kelmavia™ customer support if you have questions about
checkout, payment status, order confirmation or a charge
associated with your purchase.
We aim to respond within 24 hours. Customer service is available
from 8:00 AM to 10:00 PM Daily.
Business Information
The information below identifies the company responsible for operating Kelmavia™ and providing customer support through kelmavia.com.